Privacy Policy
Last updated: March 9, 2026
Round Clock Support (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website roundclocksupport.com or engage our services.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name, email address, phone number, and business name when you fill out a contact form, request a consultation, or sign up for our services
- Billing and payment information when you purchase our services
- Any additional information you voluntarily provide through email, phone calls, or live chat
Information Collected Automatically
- IP address, browser type, operating system, and device information
- Pages visited, time spent on pages, referring URLs, and other browsing activity on our website
- Cookies and similar tracking technologies (see Section 6 below)
Information From Third Parties
- If you interact with us through social media platforms, we may receive profile information in accordance with those platforms’ privacy settings
- We may receive lead information through advertising platforms such as Meta (Facebook) when you submit a lead form
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our customer support, virtual assistant, and web development services
- Respond to your inquiries and communicate with you about our services
- Process transactions and send related billing information
- Send you service updates, promotional materials, and newsletters (you may opt out at any time)
- Analyze website usage to improve user experience and our marketing efforts
- Comply with legal obligations and enforce our terms of service
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data in the following circumstances:
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors, email marketing platforms (e.g., Brevo), hosting providers, and analytics services. These parties are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-Out: Unsubscribe from marketing emails at any time using the link provided in our emails
To exercise any of these rights, please contact us using the information below.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
10. International Data Transfers
Round Clock Support operates from Pakistan and serves clients primarily in Canada and other countries. Your information may be transferred to and processed in countries other than your own. By using our services, you consent to such transfers. We take reasonable steps to ensure your data is treated securely and in accordance with this policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: