About

A support company that sells time, not theatre.

Round Clock Support exists because most growing businesses do not need a 40-person BPO. They need two extra people who already know Zendesk, a night shift, and someone who answers Instagram at 11pm without inventing policy.

Who we are

We are Round Clock Support — also called RC Support. We operate from Pakistan and work primarily with Canadian companies, plus other English-speaking teams that need coverage across timezones.

The product is simple on purpose. You buy a coverage window (Flexi) or named dedicated seats (Dedicated and Studio). Those agents take live chat, email, tickets, social, phone, and IT L1, inside the platforms you already run.

Every month we handle more than 3,255 support requests, with an 89% customer satisfaction rate. Those are not vanity numbers from a launch week. They are the daily work of closing queues without making customers repeat themselves.

We are not a chatbot vendor, and we are not a body shop that sends résumés. Training, QA, backup seats, and the account lead are part of what you are paying for.

How we measure the work

Response, then resolution

Speed is table stakes. Agents are coached on closing the loop, not on sending the fastest half-answer.

Tone that sounds like you

Macros are a floor, not a personality. QA samples for accuracy and for whether the customer would believe they spoke to your team.

A desk that can be changed

Hours, seats, and channels are levers. Growing into Dedicated from Flexi should not feel like switching vendors.

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10% off your first month

Staff the hours you cannot cover.

Tell us the channels, the window, and the tools. We will send a coverage quote — seats, hours, and the first-month total with 10% off.

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