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RCSUPPORT

How it works

Outsource the team in five steps — not a quarter.

The commercial path is short. Training is the long pole: 7 to 14 days depending on how specific the catalog is. Coverage starts on a date you can put on a calendar.

  1. 01

    Discuss the desk you actually need

    A short intro call with a business manager. Channels, hours, tools, tone, and the tickets that currently hurt. We will tell you if Flexi is enough or if you need named seats.

  2. 02

    Get a written coverage quote

    Hours, seats, channels, add-ons, and a first-month total — including the 10% launch offer. No 'starting at' games. If voice or after-hours belongs in the plan, it is on the page.

  3. 03

    Paperwork without a six-week legal saga

    Contract, access list, and a simple SOP pack. You keep ownership of the customer relationship, the helpdesk, and the data.

  4. 04

    Assign agents and train them on you

    We match seats to the work, then train against your macros, catalog, and exceptions. Training runs 7 to 14 days depending on how specific the product is.

  5. 05

    Go live, then stay live

    Coverage starts on the window you bought. You get an account lead, a QA sample, and a way to change hours or seats without rebuilding the team.

Paperwork and kickoff typically finish inside two days. Agent training then runs 7 to 14 days. After go-live, changing hours or adding a seat does not mean repeating onboarding.

Book the intro call

You keep the tools

We log into Zendesk, Gorgias, Intercom, HubSpot, Shopify — whatever already holds the history. Free integration. No migration project.

You keep the customer

Agents write as you. Tickets stay in your helpdesk. When someone asks who they are speaking with, the honest answer is your support team.

We keep the roster

Hiring, backup, night shift, QA sampling, and the account lead. You should not have to manage a second company to stay covered.

Platform-trained, software-ready

We train against the tools you already pay for so the desk feels native on day one. If a platform is missing from this list, say so on the intro call — we add it during onboarding.

ZendeskFreshdeskIntercomGorgiasHubSpotHelp ScoutSalesforceShopifyCrispLiveChatWhatsAppSlackTeamsFrontKayakoZoho Desk

10% off your first month

The first step is a conversation, not a contract.

Tell us the channels, the window, and the tools. We will send a coverage quote — seats, hours, and the first-month total with 10% off.

Get a quoteSee packages