Services
Every channel a customer can knock on.
We do not sell a chatbot with a human fallback. We sell trained agent time, then put those agents on the inboxes you already have. Pick a channel, or staff them all on one roster.
Digital desk
Live chat support
Customers who start a chat are already in motion — browsing a cart, stuck on a billing screen, or one frustrated retry from leaving. We staff that moment with virtual assistants trained on your catalog, tone, and macros so every conversation is fast, accurate, and on-brand.
Open live chat supportHelpdesk
Email & ticket support
Email is still where the complicated work lives — refunds, chargebacks, broken integrations, long threads with finance. We run your helpdesk like a proper queue: prioritized, tagged, and answered in your voice, with the same agents who already know the chat and social history.
Open email & ticket supportVoice
Phone & voice support
Some conversations should never be a chat. Billing fights, frightened patients, locked-out admins, and high-value buyers still pick up the phone. Add calling to Flexi for $299 a month, or fold voice into a Dedicated or Studio pod when the line has to be staffed properly.
Open phone & voice supportPublic + private
Social & messaging support
A complaint on Instagram is a support ticket with an audience. We staff Facebook, Instagram, TikTok, X, WhatsApp, and Messenger with the same trained agents who already know your refund rules — so the public reply is calm, and the private thread finishes the job.
Open social & messaging supportInternal + product
IT helpdesk & remote support
Round Clock started as a support company that also knows the IT queue. We handle L1 for your customers and, when you want it, for your own staff: access, devices, SaaS how-to, and clean tickets for the engineers who should only see L2.
Open it helpdesk & remote supportThe product
Dedicated agents & virtual assistants
This is the core of Round Clock. Businesses hire us for hours of coverage or for dedicated seats — real people who learn your product, your customers, and your exceptions. They work as your team. You keep the brand. We keep the roster, the QA, and the night shift.
Open dedicated agents & virtual assistants10% off your first month
Not sure which channel to staff first?
Most desks start with chat plus email, then add voice once the digital queue is calm. We will say so on the quote.